Refund Policy

Last Updated: January 2025

1. Overview

We strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our Singapore Arrival Card application assistance services.

2. Service Fee Structure

Our service fee covers the following:

  • Application review and error checking
  • Document verification assistance
  • Application submission support
  • Customer support throughout the process
  • Status updates and notifications

3. Refund Eligibility

Full Refund: You may be eligible for a full refund if:

  • You cancel your application before we begin processing (within 1 hour of submission)
  • We are unable to submit your application due to a technical error on our part
  • Duplicate payment was made in error

Partial Refund: A partial refund may be considered if:

  • You cancel after processing has begun but before submission
  • Service was not delivered as described

No Refund: Refunds are not available in the following cases:

  • Application has been submitted to the authorities
  • SGAC application is denied due to applicant's eligibility or information provided
  • Applicant provided incorrect or false information
  • Applicant no longer wishes to travel after application submission
  • Change of travel plans after submission

4. How to Request a Refund

To request a refund, please follow these steps:

  • Contact us through our Contact Form with the subject "Refund Request"
  • Include your order reference number
  • Provide a detailed explanation of your refund request
  • Include any relevant documentation

5. Processing Time

Refund requests are typically reviewed within 3-5 business days. If approved, refunds will be processed to the original payment method within 5-10 business days, depending on your financial institution.

6. Expedited Processing Fees

If you selected expedited processing (Fast or Ultra Premium) and wish to cancel, the expedited fee portion may be refunded if the application has not yet been prioritized for expedited processing.

7. Disputes

If you disagree with our refund decision, you may request a review by contacting us through our Contact Form. We will review your case and respond within 5 business days.

8. Contact Us

For refund inquiries or to submit a refund request, please contact us through our Contact Form.